FAQs

FAQ – Frequently Asked Questions:

Is the jewelry safe to use in water?:

I have started recommending that you take of all my jewelry items before going swimming or taking a shower. This is mostly just because how differently water interacts with the different materials in all the jewelry. If we take lava beads for example. Here in Iceland, we have so much silica in the hot water that it can turn the lava stones a bit grayish. This can easily be fixed by using a heat source like a hairdryer on them for a few seconds, but sometimes people think that there might be something wrong with the stones, when it’s simply a natural occurrence between the lava stones and our hot water. Salt water and other waters can then have different effects on the different stones and metals, so to be safe: I recommend removing the items.

Why can I not find your store on Etsy any more?:

Etsy closed all Icelandic stores on August 5th 2025. This is because of their Etsy Payments system – which some countries are not enrolled in. All items that you may have found on Etsy are also here on my official site and I have much better control here over all things relating to my jewelry and brand. If you purchased something on Etsy and have some questions don’t hesitate to send an email and I’ll be happy to help in any way possible. You have every right on returns / refunds and anything else if you purchased something there so please let me know and I’ll be quick in responding to your inquiry.

 

Why do some reviews mention Etsy?:

Some reviews are imported from Etsy over to my official site. They have not been modified in any way and in the reviews you can have instances of the text mentioning Etsy.

I would like to change a review I’ve posted:

If you would like to change your review or have it deleted please let me know. I can not change individual reviews on my end, but you should be able to access them to change them yourself. The review system here on my official shopify page is hosted by Judge.me review app – they have great support and usually can help with all things relating to the reviews.

 

I have a really big/small wrist and can’t find the right size in stores - can you make a bracelet that would fit me?: 

I’m happy to make bracelets in all shapes and sizes. Often I get customers here in Iceland that are happy to find bracelets in sizes that are much larger and smaller then your average bracelets. When making some bracelets in very large or small sizes we can sometimes run into problems with how the bracelets bend or fit with their connectors. This is especially true regarding the leather bracelets. But please get in touch and let me know your wrist size and we can see how - and if - the bracelet would work.

 

Do you make custom orders?:

I’m always happy to try and make new and special items. Sometimes it can be difficult during the peak seasons (over the summer months and the months leading up to Christmas). But please get in touch and we will see if your request is possible.

 

Is everything Icelandic?:

Each and every item on the website is a handmade item made locally here in Reykjavík Iceland. I try to use as much as possible of local sourced materials. Since we do not have all the materials needed here in Iceland, I import from all around the world different high quality materials that I have found throughout the years. They come from countries such as Ukraine (wood), Italy (leather), United States , Turkyie (magnets). The final product is always made locally here but can be assembled by materials from all these countries. Since we buy the stones in bulk we can not tell you where they were mined, from what volcano they are from, what type of lava it is, when it was mined or by what mining company.

For Icelandic stone jewelry where we can tell you the exact location of each and every stone you purchase - and the history of the stones - Please visit our new sister site: Trolls of Iceland.

 

Icelandic Stones -- What is Trölls of Iceland – https://trollsoficeland.com

We have started a partnership with Trolls of Iceland – which is an artist that gets all types of different types of stones from Icelandic mountains and turns them into Jewelry. These are stones like – Jasper, Obsidian, Baggalútur and more. To help them out we will be fulfilling all order for Trolls of Iceland on their behave and deal with all things relating to shipping and payments/refunds. For more information regarding their items, we recommend you get in touch with them directly on trollsoficeland@gmail.com

 

Do you make jewelry for larger events? – Weddings, company retreats etc.?

I sure do; and we have shipped items around Iceland for all types of different types of events throughout the years.

 

I had to pay tax/vat when the purchase arrived in my country, why is that?:

Important Notice: VAT and taxes are not included in our prices and will be charged by the shipping carrier upon arrival in your destination country. You will be responsible for paying these fees. Please note that these charges are standard and not additional fees from our company.

 

Can you tell me about the climate footprint of your items?:

We are updating the information and it will be displayed in its on area on the site where we will hopefully be able to keep all the information up to date.

 

Why are the prices not the same between – kolaportið market in Reykjavík – this webpage – the Icelandic .is webstore and Etsy (Etsy has been closed since august 2025)?:

The main reason is different forms of taxes and vat being paid. Also the online sites and payment services charge a fee for each sale that is partly included in the pricing on the web-stores and reflect how much they charge me for the final sale of items. There can also be a slight difference because of currency conversion and a small % is added to cover shipping items; like bubble envelope – cn22 stickers etc.

 

----- FAQs updated on 7th august 2025